Lemur And Dexter Quality Update-Important

Lemur And Dexter Quality Update-Important

JazzMutant’s flagship products Lemur and Dexter have enjoyed an impressive record in innovation, quality and support since their launch. 2009 marks a new phase for JazzMutant with unprecedented success.

As it sometimes occurs in fast growth situations, the company is currently actively investigating a potential quality issue resulting in excessive bubbling effects on the touch panel. Bubbles are a common occurrence with touch panels, and tend to come and go randomly, but cannot have an adverse effect on product usability.

JazzMutant is working around the clock to identify and solve this issue as quickly as possible.

Meanwhile, we have put shipments on hold. We expect to finalize this process within days and be able to offer a clear process to handle affected products.

We thank you for your patience, and we will make sure you are taken care of, and remain confident in our brand and pioneering solutions.

FAQ’s

1. Replacement or Repair?
Will be determined soon based on issue assessment results.

2. Lead-time to resolve?
We will have a process finalized by May 22.

3. How will retailers find out?
They will be called with updates.

4. How will consumers find out?
If they purchased directly from JazzMutant, JazzMutant will either call or email them.
If they purchased from a retailer, the retailer will handle the communication.

5. Can orders still be placed?
Yes, they will be processed as soon as the problem is solved.

6. Can products be returned for reimbursement?
No. JazzMutant first needs to complete its investigation and will then release the process and options.

For more information please contact Sales at sales@jazzmutant.com

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