Archive for July, 2009

New state-of-the-art multi-touch panel for the revolutionary Lemur and Dexter!

July 30, 2009

July 30th, 2009

New state-of-the-art multi-touch panel for the revolutionary Lemur and Dexter!

JazzMutant’s groundbreaking products Lemur and Dexter have been in short supply over the past couple months, due to a combination of unprecedented success and a complex touch panel bubbling issue which limited our output capability.

The company has decided not to compromise on quality. Despite assembly improvement and quality control enhancements, the last batch of touch panels have failed to meet our standards. As a result, we decided not to resume the production of the Lemur at the moment. In order to avoid this issue in the future, we are now completely redesigning the touch panel component of the Lemur.

The upside of all this is that the next batch of Lemur will feature the latest generation of our multi-touch technology: better optical performances, higher precision, greater accuracy and responsiveness. It will be clearer and have brighter colors. We plan on launching the new Lemur in early October, and of course we will keep you updated as we get closer to launch date. We once again thank you for your patience, and look forward to sharing the excitement early October!

The JazzMutant Team

Great news!

July 13, 2009

July 13th, 2009

Great News!

Great news! Today, JazzMutant is happy to inform you that we have successfully resolved both technical issues resulting in excessive bubbling of the touch panel and paint finish.

Shipments have resumed and we are working on the plan to replace faulty touch panels.

We thank you for the patience you showed over the past weeks. We will make sure you are taken care of, and remain confident in our brand and pioneering solutions.

FAQ’s

1. Replacement or Repair?
Units will be shipped back for touch panel replacement.

2. Lead-time to resolve?
By the end of September.

3. How will retailers find out?
They will be called with updates.

4. How will consumers find out?
If they purchased directly from JazzMutant, JazzMutant will either call or email them.
If they purchased from a retailer, the retailer will handle the communication.

5. Can orders still be placed?
Yes, we have resumed shipments.

6. Can products be returned for reimbursement?
No. JazzMutant will replace the touch panel of the units that are part of the identified faulty batch.

For more information please contact Sales at sales@jazzmutant.com